FREQUENTLY ASKED QUESTIONS

We want your child to have the best treatment available, and we know you have a lot of questions concerning the best way to care for your child’s teeth. Here are some of our most frequently asked questions:

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How can I best care for my oral heath?

Brushing Tips:

Teeth should be brushed at least twice a day. After breakfast and before bed are the ideal times to brush.

Starting at birth, clean your child’s gums with a soft cloth and water.

As soon as your child’s teeth erupt, brush them with a soft-bristled toothbrush.

Under age of 3: use a very small amount of non-fluoridated toothpaste.

Age 3 years and above: use a pea-size amount of fluoridated toothpaste and be sure your child does not swallow it. Most children can spit out the toothpaste after 3 years old. 

Brush your child’s teeth until they are old enough to do a good job on their own.

Flossing Tips:

Flossing removes plaque between teeth and under the gum line where a toothbrush can’t reach.

Flossing should begin when any two teeth touch.

Floss your child’s teeth daily until he or she can do it alone.

Preventive Dental Exams:

We like to see most children every 6 months for a re-care visit which includes a checkup and a cleaning. If children are at high risk for cavities or tend to accumulate plaque and tartar quickly, we may recommend more frequent visits.

Do you take dental insurance and what is your payment policy?

DENTAL INSURANCE AND FINANCIAL INFORMATION 

We require payment in full at each visit. If you have dental insurance, we will attempt to determine your percentage and you will be required to pay this at the time of your child’s visit. We will complete and submit all insurance claim forms electronically on your behalf. Please come to the appointment prepared to give parent’s social security numbers and birth dates, group numbers and employer’s name and address. This will help to speed up the process and ensure you are seen in a timely fashion.

For extensive dental care or orthodontics, we now offer contractual agreements for extended payments, which can be arranged with a starting payment the day of treatment. Please come to your visits prepared to pay for services and with all the necessary information for financial agreements.

NOTE: We accept Visa, MasterCard, Discover and American Express. For certain extensive procedures a discount may be available for payment in full. While we accept many dental insurance plans, please contact us to check if we accept your dental insurance.

We reserve a block of time for each child. We kindly ask for at least 48 hours notice to make changes to an appointment so that we may provide care for another child who is waiting to be seen.

What are your hours and location? What should I do in case of emergency?

WHERE IS THE CLINIC LOCATED?

Our office address is 22554 Ventura Blvd. We are located between Shoup and Fallbrook Avenues, on the southeast corner of Sale Ave. and Ventura Blvd.

WHERE SHOULD I PARK?

Turn onto Sale Ave. There is free parking behind the building.

WHAT ARE YOUR HOURS?

We are open Wednesday and Thursday, 9a – 5p. Fridays we are open from 10a – 4:30p and Saturdays from 9a – 2p.

WHAT SHOULD I DO IN CASE OF EMERGENCY? 

Dental injury can be painful and frightening and can include soft tissue cuts and chipped, fractured, dislodged or knocked out teeth. Emergency dental care may be required for painful toothaches, dental infections/abscesses, and mouth ulcerations. We are here to relieve your child’s discomfort. Please contact us if you feel your child has a dental emergency.

During office hours call the office at (818) 224-2970 and we will do our best to accommodate you. After office hours please call (818) 224-2970 and press the “1” button during the voicemail message. The office manager will be contacted.

COVID-19 PROTOCOL

Your health is very important to us, and we are taking precautions to ensure you receive the care you need. For the safety of all, we appreciate you wearing a cloth mask to your visit. When you arrive, please call our office at (818) 224-2970 from the parking lot and prior to entering the office. This ensures we can all practice social distancing. We are also thoroughly sanitizing the office between every patient and at the end of each day.

Our office is committed to doing everything possible to minimize the spread of the Coronavirus (COVID-19). We follow all recommendations of both the American Dental Association (ADA) and the Center for Disease Control (CDC). We have implemented additional measures to protect our patients and staff amid the current conditions and will monitor protocol recommendations on a regular basis.

We believe our office is a safe environment and look forward to seeing you and your child at your next appointment. Patients and staff will be regularly screened and we adhere to strict PPE standards. Please contact us to reschedule if you are or have been recently ill.

Thank you.